Information for patients

Current grant recipients

If you enrolled in financial assistance from either Patient Advocate Foundation’s Co-Pay Relief program or the PAN Foundation prior to July 1, 2026, your grant will remain active throughout the entire grant period as long as grant use requirements continue to be met.

For PAF Co-Pay Relief program grants:

• There will be no change to the eligible expenses that the grant can be used for and there are no changes to the grant use requirements.
• Claims will continue to be processed using the existing pharmacy card information that was issued at approval for the full eligibility period of your grant.
• You will now use the TotalAssist portal (Portal.TotalAssist.org) and call center (866-512-3861) to manage your PAF Co-Pay Relief Program grant.

For PAN grants:

• PAN premium grants and transportation grants will see no change to the eligible expenses the grant can be used for and there is no change to the grant use requirements.
• PAN copay grants are eligible for expanded covered expenses beginning July 1 to include:
  • Medication copays, coinsurance, and deductibles
  • Health insurance premiums
  • Office visit copays the day of treatment
  • Administration charges the day of treatment
• We no longer operate a disease fund wait list. Instead, anyone can sign up for the TotalAssist Fund Notification System at TotalAssist.org/notify.
• Claims will continue to be processed using the existing pharmacy card information that was issued at approval for the full eligibility period of your grant.
• You will now use the TotalAssist portal (Portal.TotalAssist.org) and call center (866-512-3861) to manage your PAN grant.

Submitting claims for legacy grants

Starting July 1, 2026, all PAF Co-Pay Relief program and PAN legacy claims can be submitted via:

• Online portals: TotalAssist.org
• Fax: (757) 952-0119
• Mail: TotalAssist, 421 Butler Farm Rd., Hampton, VA 23666

TotalAssist and new grants

All new grant applications will be through TotalAssist

On July 1, 2026, Patient Advocate Foundation launched TotalAssist, the nation’s largest charitable patient assistance program. All new financial assistance applications at Patient Advocate Foundation will be through our TotalAssist program.

How TotalAssist can help you

• The great news is that TotalAssist includes nearly 150 disease-specific and health equity financial assistance funds—from cancer and rare diseases to chronic and complex illnesses.
• TotalAssist allows patients to apply their grant toward multiple out-of-pocket healthcare costs, including medication copays, coinsurance, and deductibles, health insurance premiums, office visit charges the day of treatment, and administration charges related to treatment.
• Financial assistance through TotalAssist is not a loan or discount, but is charitable funding awarded to individuals to help with eligible out-of-pocket healthcare expenses.

Case management services

In addition to offering financial assistance through TotalAssist, Patient Advocate Foundation also offers free, one-on-one support to patients and families through our case management services. Through these case management services, including our CareLine case managers, we help people solve real-life problems related to serious health conditions.