As Chief Experience Officer at the Patient Advocate Foundation, Jeanine leads the design and continuous improvement of the foundation’s end-to-end experience for patients, providers, and employees. She also develops enterprise-wide training strategies that equip employees, partners, and stakeholders to deliver consistent, compliant, patient-centered support aligned with the foundation’s mission, values, and operational goals. 

Prior to the 2026 strategic merger between Patient Advocate Foundation and PAN Foundation, Jeanine served as PAN’s Chief Experience Officer, where she led call center operations, human resources, and training with a focus internally on the employee’s experience and externally on ensuring that the patient and provider experience meets best-in-class standards. She was also responsible for creating, enforcing, and evaluating legally compliant human resources policies, procedures, and best practices, and identifying and implementing long-range strategic talent management goals. 

Jeanine has significant expertise in change management, succession planning, the HR employment life cycle, employment laws, and the policies of non–profit and for–profit companies. She is experienced in creating successful workplace cultures where everyone can thrive, through talent management, workforce planning, implementing Human Capital Management systems and process improvements to increase efficiency in HR operations. She has played a key role in the growth of small and large-scale organizations with 100-120,000 employees.  

Prior to the PAN Foundation, she served as the Vice President of Human Resources and Operations at K. Neal Truck & Bus Center. Jeanine’s past roles include Vice President, Human Resources for the American Diabetes Association, Human Resources Business Partner for Stop & Shop Supermarkets, Director Management Development & Staffing for Royal Ahold, Senior Director Diversity & Inclusion for Stop Supermarkets, Director HR Web Services & Business Transformation for Ahold USA, and District Director, for Giant Food Stores.  

Jeanine holds a bachelor’s degree in consumer economics from the University of Maryland and a Senior Professional Human Resources certification. She is also a certified coach in Emotional Intelligence. In her spare time, she enjoys travelling around the world with family.